Gingin Grass Fed products should always be thawed on a dish in the refrigerator in the vacuum-sealed package. This is the safest way to thaw food, and allows it to retain their natural juices and extraordinary flavor. Do not thaw products at room temperature or under hot water. While smaller items, usually thaw within 24 hours in the refrigerator, larger roasts, hams and turkeys may take 48-60 hours to fully thaw in the refrigerator. A general guideline is 5-6 hours per pound. Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.
Important: Sometimes the vacuum – package can leak while the product is thawing. This is a result of small pinholes that can occur during the freezing or shipping. As long as the product remained frozen and was refrigerated while thawing, this should not be a concern. We recommend using a baking dish or pan to catch fluids.
In order to preserve flavor and tenderness, thaw your Gingin Grass Fed meats in the refrigerator. It will take anywhere from 12 to 18 hours for steaks. Plastic wrap should not be removed until you are ready to cook the steaks. By thawing your steaks out this way, you will preserve the flavor and tenderness of the steaks.
Our Delivery times are advised at time of checkout, customers will also receive a text message prior to delivery as a reminder to leave out you esky, cooler bag or the green bag supplied.
If you are not home to recieve the delivery, we will place the order in a specified place you have advised on you order or what appears to be a safe place near your front door. If you live in an apartment, or there is no obvious safe place we will attempt to contact you.
If you are not contactable, and we need to organise a second delivery please note that this will incur additional costs (location dependant) minimum second delivery costs will be charged out at $15.
Tuesday 5.00pm to 9.30pm,
Wednesday 5.00am to 10.00am,
Thursday 5.00pm to 9.30pm &
Friday 5.00am to 10.00am
Customers will also be given the option to collect orders from our Osborne Park premise (19/2 Powell st, Osborne Park) or From any of our Farmers Market locations (please see Farmers Market locations below)
If you notice any errors on your order please email email@example.com as soon as possible. If the order has not been shipped yet, we will happily correct the shipping address. Unfortunately, once the order is in transit, we are unable to reroute packages.
Promo codes are codes we use to offer special pricing or products to you. They are issued on the back of catalogs as well as in emails for those who subscribe to our newsletter. To redeem your promo code simply enter the code in the promo code field when placing an order. Only one promotion code may be redeemed per order.